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How to write a good customer service CV

Think back over your life. Think about the people that had a positive influence on you. If your past was like mine, many of them didn’t realize the impact they made. The influence was usually due to them caring about you and doing some little thing. “You might remember the Dell computer commercials in which […]
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Improving Virtual Meeting Culture to Boost Productivity and Retention

# Improving Virtual Meeting Culture to Boost Productivity and Retention ## The Growing Problem with Virtual Meetings In today’s evolving workplace, hybrid and remote work arrangements have become increasingly common. However, this shift has brought new challenges, particularly around virtual meetings and their impact on productivity. Recent research suggests that ineffective remote meeting practices aren’t […]

Enhancing Employee Engagement Through Skills Development and Technology

# Enhancing Employee Engagement Through Skills Development and Technology ## The Challenge of Employee Engagement in Today’s Workplace In recent years, employee engagement has become one of HR’s most critical yet challenging areas. The post-pandemic work environment brought us the Great Resignation, followed by what many now call the Great Detachment—a period where employees remain […]

Amazon’s Insights on Upskilling AI Talent for Workforce Success

# Amazon’s Insights on Upskilling AI Talent for Workforce Success In today’s rapidly evolving workplace, an **AI-skilled workforce** isn’t just nice to have—it’s essential for business success. Yet many organizations face a significant challenge: 73% of employers consider AI talent a priority, but 75% struggle to find qualified candidates, according to research by AWS and […]

Jay Shetty on Mental Health and Purposeful Work Strategies

# Jay Shetty on Mental Health and Purposeful Work Strategies ## The Workplace Mental Health Crisis In today’s fast-paced work environment, **mental health** has become a critical concern for both employees and organizations. Recent statistics reveal that 60% of employees worldwide consider their job the primary factor affecting their mental wellbeing. This connection between work […]

Optimize Employee Benefits and Reduce Costs for Growth

# Optimize Employee Benefits and Reduce Costs for Growth ## The Benefits Balancing Challenge for Mid-Size Companies Finding the perfect balance between offering competitive employee benefits and managing costs effectively remains one of the greatest challenges for mid-sized companies today. As organizations navigate the post-pandemic landscape, HR leaders face mounting pressure to create benefits packages […]

Employee Demand Sparks Surge in Mental Health Benefits Expansion

# Employee Demand Sparks Surge in Mental Health Benefits Expansion Research on workplace empathy reveals alarming gaps between employees’ mental health needs and the support they receive from employers. About 90% of employees consider mental health benefits important during enrollment, yet only 35% report having access to them. Workplace mental health discussions were once taboo, […]

Amazon’s Key Insights on Accelerating AI Training for Workforce

# Amazon’s Key Insights on Accelerating AI Training for Workforce In today’s rapidly evolving workplace, having an **AI-skilled workforce** is no longer optional – it’s essential. Yet a significant skills gap exists, creating challenges for organizations implementing AI technologies. According to research by AWS and Access Partnership, 73% of employers consider AI talent a priority, […]

HR’s Role in Addressing Hiring Bias Amid Political Tensions

# HR’s Role in Addressing Hiring Bias Amid Political Tensions Political tensions have become a significant concern in workplaces across America. Before the 2024 presidential election, workplace political divisions reached extreme levels. Unfortunately, these divisions continue to affect companies months later. Recent research from ResumeBuilder highlights how global conflicts are influencing hiring decisions. Their study […]

Reviving Employee Engagement: Strategies for HR Success

# Reviving Employee Engagement: Strategies for HR Success Employee disengagement is a costly business problem that deserves the attention of every leadership team. The total global economic cost of disengaged employees exceeds $8.8 trillion annually, according to Gallup. The same group cited employee engagement hitting an 11-year low in 2024. Organizations with highly engaged employees […]

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