Job Overview
We are seeking a Roadside Assistance Dispatcher to join our dynamic team. As a key member of our customer service department, you will play a vital role in ensuring customer satisfaction by providing exceptional support and resolving any issues efficiently.
Responsibilities
– Respond to customer inquiries and concerns in a timely and professional manner
– Utilize transportation management systems to track and manage shipments, deliveries, and fleet movements
– Analyze transportation planning and management processes to identify areas for improvement
–
* Answering incoming calls and responding to customer inquiries and requests for tow truck services
* Dispatching tow trucks to the appropriate location based on the type of service needed and the availability of drivers
* Communicating with tow truck drivers to provide updates on job assignments and changes to the schedule
* Monitoring tow truck activity to ensure that all jobs are completed in a timely and efficient manner
* Recording and maintaining accurate records of all job assignments and customer interactions
* Coordinating with other departments to ensure that customer needs are met and service levels are maintained
* Ensuring compliance with all safety regulations and protocols
* Performing other duties as assigned by management
Requirements
* two years of experience in dispatching tow trucks or similar vehicles
* excellent communication skills, both verbal and written
* ability to handle high-stress situations and make quick decisions
* familiarity with GPS and mapping software
* strong organizational skills and attention to detail
* ability to work flexible hours, including weekends and holidays
* valid driver’s license and clean driving record
* familiarity with relevant regulations and laws related to towing and transportation
Job Type: Full-time
Pay: $19.06 – $20.19 per hour
Expected hours: No less than 35 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Morning shift
* Night shift
* Rotating weekends
Experience:
* Dispatching: 2 years (Required)
* Organizational skills: 1 year (Required)
License/Certification:
* Driver’s License (Required)
Work Location: Remote
Job Overview
We are seeking a Roadside Assistance Dispatcher to join our dynamic team. As a key member of our customer service department, you will play a vital role in ensuring customer satisfaction by providing exceptional support and resolving any issues efficiently.
Responsibilities
– Respond to customer inquiries and concerns in a timely and professional manner
– Utilize transportation management systems to track and manage shipments, deliveries, and fleet movements
– Analyze transportation planning and management processes to identify areas for improvement
–
* Answering incoming calls and responding to customer inquiries and requests for tow truck services
* Dispatching tow trucks to the appropriate location based on the type of service needed and the availability of drivers
* Communicating with tow truck drivers to provide updates on job assignments and changes to the schedule
* Monitoring tow truck activity to ensure that all jobs are completed in a timely and efficient manner
* Recording and maintaining accurate records of all job assignments and customer interactions
* Coordinating with other departments to ensure that customer needs are met and service levels are maintained
* Ensuring compliance with all safety regulations and protocols
* Performing other duties as assigned by management
Requirements
* two years of experience in dispatching tow trucks or similar vehicles
* excellent communication skills, both verbal and written
* ability to handle high-stress situations and make quick decisions
* familiarity with GPS and mapping software
* strong organizational skills and attention to detail
* ability to work flexible hours, including weekends and holidays
* valid driver’s license and clean driving record
* familiarity with relevant regulations and laws related to towing and transportation
Job Type: Full-time
Pay: $19.06 – $20.19 per hour
Expected hours: No less than 35 per week
Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Morning shift
* Night shift
* Rotating weekends
Experience:
* Dispatching: 2 years (Required)
* Organizational skills: 1 year (Required)
License/Certification:
* Driver’s License (Required)
Work Location: Remote