We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Service team, you will be responsible for providing exceptional service to our customers and assisting them with their inquiries and concerns.

Responsibilities:

* Respond to incoming calls, and make occasional outbound calls.
* Utilize standard technology such as computer, telephone, email, and web browser to complete work tasks.
* Complete basic call-related input in computer terminal to phone inquiries.
* Responds to all inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources when appropriate.
* Handle and resolve escalated issues, including on-site challenges.
* Provide general customer service support, addressing inquiries and concerns.
* Conduct verification calls to ensure all information is accurate and up-to-date.
* Multi-task effectively while staying organized and maintaining attention to detail.

Qualities:

Demonstrates excellent communication and organizational skills.

Accurate and extremely thorough

If you are passionate about customer service and have the required experience, we invite you to apply and join our team!

Job Types: Full-time, Part-time

Pay: $20.53 – $30.56 per hour

Benefits:

* 401(k)
* 401(k) matching
* Dental insurance
* Flexible schedule
* Health insurance
* Paid time off
* Vision insurance
* Work from home

Shift:

* 10 hour shift
* 4 hour shift
* 8 hour shift
* Day shift
* Morning shift
* Rotating shift
* Split shift

Education:

* High school or equivalent (Required)

Experience:

* Customer service: 1 year (Preferred)

Location:

* California (Required)

Work Location: Remote