APLUS America is a pioneer in online learning. We continue to be world leaders in this exciting growth industry, enjoying high customer and staff retention.
At APLUS America, our in-house team of educators, subject matter experts and developers continuously work to ensure our online program follows the curriculum and delivers outstanding educational results for our families. When a little extra help is needed, our team of online tutors are available to work one on one with students to be certain they are growing in confidence.
**What to expect in this role.**
Our close partnership with our families is the key to our success in delivering exceptional educational outcomes for students – this is where you come in!
As a member of our Customer Experience team, you will work with families to ensure they are getting the best possible results from the APLUS America program. You will maintain regular contact, checking in on progress and adjusting programs where necessary. You will provide feedback, rewards, and lots of encouragement. In your conversations with parents, you will listen out for ways to support them, updating account information, and most importantly ensure everyone is working towards the same goals.
Extensive training and development provided.
Staff retention at APLUS America is high because we always aim to set you up for success. In your first few weeks you will complete a comprehensive training program, led by our inhouse training team. Once you are up and running, we continue to support you with frequent coaching and mentoring from our dedicated coaches and Team Leaders.
**About you.**
This role is suited to a person with a passion for education and helping others. You will have:
* exceptional interpersonal skills and the ability to communicate effectively with internal and external stakeholders;
* the confidence and maturity to speak with parents about their child’s progress;
* strong organization/administration skills and attention to detail;
* experience in a fast-paced environment working with multiple IT platforms;
* ability to embrace change and drive continuous improvement.
As part of your role involves giving guidance to students, you will need to be available to work afternoon and evening shifts.
**APLUS America offers a supportive work from home environment. Full-time positions 12am – 8pm EDT.**
We welcome you to submit your CV along with a short cover letter highlighting your relevant experience and reasons for interest in this role.
Job Type: Full-time
Pay: $19.00 – $22.00 per hour
Benefits:
* Paid time off
Shift:
* 8 hour shift
Application Question(s):
* To ensure we are both are great fit for each other, please answer the below questions.
1. I am excited to work 12pm to 8pm. Yes / No
2. You must reside in Georgia to secure this role. Agree / Disagree
3. This is a 100% work from home role. I am excited to work remotely. Yes / No
4. This role involves taking a high number of inbound/outbound calls, are you confident speaking with customers over the phone? Yes / No
5. The salary on offer ($19 – $22 per hour based on experience) meets my expectations. Yes / No
6. In 50 words or less, tell us what excites you about this role?
Location:
* Georgia (Required)
Work Location: Remote
APLUS America is a pioneer in online learning. We continue to be world leaders in this exciting growth industry, enjoying high customer and staff retention.
At APLUS America, our in-house team of educators, subject matter experts and developers continuously work to ensure our online program follows the curriculum and delivers outstanding educational results for our families. When a little extra help is needed, our team of online tutors are available to work one on one with students to be certain they are growing in confidence.
**What to expect in this role.**
Our close partnership with our families is the key to our success in delivering exceptional educational outcomes for students – this is where you come in!
As a member of our Customer Experience team, you will work with families to ensure they are getting the best possible results from the APLUS America program. You will maintain regular contact, checking in on progress and adjusting programs where necessary. You will provide feedback, rewards, and lots of encouragement. In your conversations with parents, you will listen out for ways to support them, updating account information, and most importantly ensure everyone is working towards the same goals.
Extensive training and development provided.
Staff retention at APLUS America is high because we always aim to set you up for success. In your first few weeks you will complete a comprehensive training program, led by our inhouse training team. Once you are up and running, we continue to support you with frequent coaching and mentoring from our dedicated coaches and Team Leaders.
**About you.**
This role is suited to a person with a passion for education and helping others. You will have:
* exceptional interpersonal skills and the ability to communicate effectively with internal and external stakeholders;
* the confidence and maturity to speak with parents about their child’s progress;
* strong organization/administration skills and attention to detail;
* experience in a fast-paced environment working with multiple IT platforms;
* ability to embrace change and drive continuous improvement.
As part of your role involves giving guidance to students, you will need to be available to work afternoon and evening shifts.
**APLUS America offers a supportive work from home environment. Full-time positions 12am – 8pm EDT.**
We welcome you to submit your CV along with a short cover letter highlighting your relevant experience and reasons for interest in this role.
Job Type: Full-time
Pay: $19.00 – $22.00 per hour
Benefits:
* Paid time off
Shift:
* 8 hour shift
Application Question(s):
* To ensure we are both are great fit for each other, please answer the below questions.
1. I am excited to work 12pm to 8pm. Yes / No
2. You must reside in Georgia to secure this role. Agree / Disagree
3. This is a 100% work from home role. I am excited to work remotely. Yes / No
4. This role involves taking a high number of inbound/outbound calls, are you confident speaking with customers over the phone? Yes / No
5. The salary on offer ($19 – $22 per hour based on experience) meets my expectations. Yes / No
6. In 50 words or less, tell us what excites you about this role?
Location:
* Georgia (Required)
Work Location: Remote